Service levels

Our service levels are determined by our customers' business requirements.



Operating hours

Our service desk is there for you whenever you need it. Choose the operating time per site according to your needs from four different levels ranging from office hours only to a 24/7 service.


The availability of your infrastructure is our concern. While you equip smaller sites cost efficiently with no availability guarantee, the central nodes of your network can be covered with a guaranteed availability of up to 99.9%.


USP Connect® offers our customers full control. You can easily monitor compliance with service levels around the clock in the portal.


Lukas Bühler
Sales / Account Manager

T +41 31 959 02 19
E-Mail lukas.buehler(at)

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We would be pleased to put together a non-binding quote tailored to your Managed Security Services needs.

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