Dynamic & committed

Working for you 24/7

A team of highly-qualified specialists in our Security Operations Center in Switzerland ensures secure operation of IT infrastructures and applications for our customers in over 50 countries.

From a simple point-of-sale terminal through head offices with over 5000 staff to production plant and computing centres: USP's Security Operations Center in Switzerland operates and monitors infrastructures in over 50 countries and over 750 sites around the world.

Skilled Service Desk

A hotline to your specialist.

Our service desk is available to the customer – in addition to USP Connect® – around the clock.All customer issues are taken and handled directly by one of our specialists. We can guarantee maximum efficiency in handling all queries thanks to our proven processes.

Contact the service desk for support queries.

T +41 848 638 232

(Calls from the Swiss landline network at the national standard rate of no more than 8 Rappen/minute)

Processes

Thanks to our tried-and-tested processes, we have been able to offer our customers professional service management at all times, for over 15 years now.

Do you want to find out for yourself? Get in touch.

We would also be pleased to show you our USP Security Operations Center personally. 

 

Contact us

Service Levels

Operating Hours

Our service desk is there for you whenever you need it. Choose the operating time per site according to your needs from four different levels ranging from office hours only to a 24/7 service.

Availability

The availability of your infrastructure is our concern. While you equip smaller sites cost efficiently with no availability guarantee, the central nodes of your network can be covered with a guaranteed availability of up to 99.9%.

Control

USP Connect® offers our customers full control. You can easily monitor compliance with service levels around the clock in the portal.

Our promise to you

Experienced team

Tried-and-tested ITIL-compliant processes and a functioning organisation form the most important building block for the fulfillment of the service levels agreed.

Solid knowledge

All out security operators know the technologies used in the greatest detail. They keep their knowledge up to date with regular training sessions and certifications. They have direct access to the manufacturer for support.

Contact

Remo Brunschweiler

Partner Manager, Member of the senior management team

T+44  20 3714 1826

E-Mail remo.brunschweiler@united-security-providers.com

Request a quote

We would be pleased to put together a non-binding quote tailored to your Managed Security Services needs.

Request a quote