Dynamic & committed - working for you 24/7
At the Security Operations Center in Switzerland, a team of highly qualified specialists ensures the secure operation of our customers' IT infrastructures and applications in more than 60 countries.
From simple point-of-sale to headquarters with over 5,000 employees to production facilities and data centers: the USP Security Operations Center in Switzerland operates and monitors infrastructures in over 60 countries at over 900 company locations worldwide.
A direct line to your specialist.
Skilled Service Desk
Our service desk is available to the customer – in addition to USP Connect® – around the clock.All customer issues are taken and handled directly by one of our specialists.
We can guarantee maximum efficiency in handling all queries thanks to our proven processes.
Processes
Thanks to our tried-and-tested processes, we have been able to offer our customers professional service management at all times, for over 15 years now.
Do you want to find out for yourself? Get in touch.
We would also be pleased to show you our USP Security Operations Center personally.
Our promise of success: support worldwide.
Experienced team
Tried-and-tested ITIL-compliant processes and a functioning organisation form the most important building block for the fulfillment of the service levels agreed
Solid knowledge
All out security operators know the technologies used in the greatest detail. They keep their knowledge up to date with regular training sessions and certifications. They have direct access to the manufacturer for support.
Service Levels
Operating Hours
Our service desk is there for you whenever you need it. Choose the operating time per site according to your needs from four different levels ranging from office hours only to a 24/7 service.
Availability
The availability of your infrastructure is our concern. While you equip smaller sites cost efficiently with no availability guarantee, the central nodes of your network can be covered with a guaranteed availability of up to 99.9%.
Control
USP Connect® offers our customers full control. You can easily monitor compliance with service levels around the clock in the portal.
